Policies

1. Price Policy

The prices established in this website, unless otherwise indicated, will be valid only for the day they are advertised and reserved, and will remain in force for the client who reserves the number of nights and apartment(s) he / she wishes on that date. The reservation will be subject to the availability of the apartments and is only valid after it is completed and confirmed.
The established prices, except spelling mistakes, of publication or unavailability, include VAT and are valid only for this site and the day they are announced.
 
2. Complaints, Suggestions and Satisfaction Management Policy

With a constant concern for the quality of its service and totally focused on the needs of the Guest, Letheshome apartments is open to any kind of suggestion and complaint that you can send to reservas@letheshome.com.
 
3. Privacy and Security Policy

3.1 In the register

Letheshome.com collects your personal data for the purpose of billing and assumes a commitment of privacy and security in the processing and maintenance of personal data of each Guest.

3.2 Payment

The entire operation of selecting the payment method to use and entering the data inherent in the payment process of your stay is properly protected.
All information is encrypted and managed with the most advanced security tools, only accessed by Letheshome apartments.

3.3 Legitimacy in Data Processing

All the personal data of Guests that appear in our databases were provided directly to Letheshome apartments by their owners in person or online booking with their consent and for the purposes indicated on the date of collection.
 
4. Data Transmission

Letheshome Apartments does not transmit to third parties the personal data of its Guests with the exceptions provided for in the law and in the framework regulated by the National Data Protection Commission, with the purpose of being used by them for purposes other than those indicated in the collection process.

5. Right to information

The personal data delivered are processed by the company Vianatece - Artesanato Tecelagem, Lda. With registered office in the Industrial Zone of Neiva, 2nd Phase, 4935-232 Neiva, Taxpayer no. 502405961, and with the Viana do Castelo Reg. No. 502405961.

6. Litigation and Liability

Company adhering to the ARBITRAL COURT of the CIAB - Consumer Information, Mediation and Arbitration Center, NPC 505 214 504, with the following contacts, Av. Rocha Páris n.º 103 (Vila Rosa Building), 4900-394 Viana do Castelo, Telf : 258 809 335; Fax: 258 809 389; e-mail: ciab.viana@cm-viana-castelo.pt; Web: www.ciab.pt
In the event of a dispute, the consumer may appeal to this Dispute Resolution Entity.

7. General Provisions

The management and operation of the website www.apartments.letheshome.com, are the responsibility of the company Vianatece Artesanato Tecelagem, Lda., With headquarters in the 2nd Industrial Zone, 4935-232 Neiva, tel. No. +351 258 350 113, fax no. +351 258 350 115, e-mail: reservas@letheshome.com, with the registered capital of 550.000,00 €, registered in the commercial register of Viana do Castelo with the unique number of registration and legal person PT502405961

2018 LethesHome - All rights reserved.
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